Telephone：+86 15989473995
Mail：cxu@saihkys.com
Wechat：+86 15989473995
FAQ Frequently Asked Questions | Ordering and Customization Q&A
A1: We are a professional source factory of beauty appliances with our own production lines and R&D team. We support full-process OEM/ODM customization, including appearance, function and packaging customization. Small MOQ is acceptable, suitable for cross-border export needs.
A2: Our main products include hair straighteners, hair curlers, hair straightening combs, and peripheral beauty products such as hair removal devices and massage combs. We support agency wholesale and cross-border e-commerce supply, ensuring stable supply and docking with overseas logistics.
A3: All products have passed CE, FCC, RoHS and UL international authorized certifications, fully complying with global cross-border export standards, and can be directly connected to cross-border platforms such as Amazon and AliExpress.
A4: Customization process: Consult and communicate needs → Confirm design plan → Sample testing → Mass production → Quality inspection and delivery. The regular customization cycle is 7-15 days, and small-batch customization can be expedited, which is adjusted according to specific customization needs.
A5: The MOQ for OEM customization is flexible, and small MOQ is acceptable (please consult customer service for details). The MOQ for wholesale is adjusted according to product categories. We support private label and packaging customization, and can print customers' own logos.
A6: We have a professional QC team to conduct strict quality inspection throughout the production process with a low defect rate. Products support after-sales maintenance service, and cross-border orders can provide quality assurance certificates, with one-on-one after-sales docking.
(WhatsApp, WeChat, Email), inform us of your needs (customization/wholesale/cross-border supply), and we will dock online 24 hours a day to provide quotations and plans quickly.
A8: We support providing customized samples. The sample fee is calculated according to the customization difficulty and material. The sample fee can be deducted after bulk orders are placed, and the sample production cycle is 3-7 days.
A9: We support various logistics methods such as sea freight, air freight and express delivery, which can be selected according to customer needs; sea freight cycle is 15-30 days, air freight 3-7 days, express delivery 3-5 days (adjusted according to the destination).
A10: Yes, we support full customization of product color, logo and packaging, which can be made according to the design draft provided by customers to ensure it conforms to the customer's brand tone.
A11: Wholesale prices support more favorable prices for larger quantities. The more the purchase quantity, the more favorable the unit price; the specific discount can be consulted with customer service, and the final quotation is calculated according to the purchase quantity.
A12: We support dropshipping, which is suitable for cross-border e-commerce and live-streaming distribution customers; dropshipping requires registering a cooperative account in advance and signing a basic cooperation agreement to activate the service.
A13: The product warranty period is 1 year, and the warranty covers the product's own quality problems (non-human damage). During the warranty period, repair or replacement services can be provided.
A14: The design plan can be modified for free before confirmation. After confirmation, additional fees will be calculated according to the modification difficulty and times, which can be communicated with customer service in advance.
A15: We support T/T, PayPal, WeChat, Alipay and other payment methods; large orders can support installment payment (30% deposit in advance, and the balance paid after production is completed before delivery).
A16: Regular style products are in stock, and stock orders will be shipped within 24-48 hours after payment; customized products are not in stock and need to be shipped after production according to the customization cycle.
A17: Yes, we can provide product test reports, CE/FCC and other certification certificates, as well as a full set of customs declaration documents required for cross-border export, helping customers clear customs smoothly.
A18: Yes, after cooperation, an exclusive customer service will be assigned to dock one-on-one, responsible for order follow-up, production progress feedback and after-sales problem handling to ensure smooth communication.
A19: The product is made of environmental-friendly materials, which meet global environmental standards, no odor, no harmful substances, pass relevant environmental testing, and can be safely exported.
A20: Yes, we have a professional R&D team, which can develop new styles and new functions of beauty products according to customer needs and market trends, providing one-stop service from R&D to production.
